Contact information

Welcome to Queen Aura Collections(QAC)! We’re delighted to have you here. Please take a moment to review our store policies designed to provide you with a smooth shopping experience.

1. Order Processing

• All orders are processed within 2–4 business days.
• Custom or handcrafted pieces may require up to 15 business days before dispatch.
• You will receive a confirmation email when your order is received and another when it has shipped.

2. Payment

• We accept major credit/debit cards, PayPal, and Shopify Payments.
• Payment must be completed at checkout to process your order.

3. Pricing & Availability

• Prices are displayed in GBP (£).
• We strive to keep our inventory up to date, but some items may become unavailable. We will notify you promptly if an item is out of stock or discontinued.

4. Shipping & Delivery

• We ship worldwide from the UK. Please see our Shipping Policy for full details.
• Shipping costs are calculated at checkout.
• Orders are shipped via trusted couriers with tracking provided.

5. Returns & Refunds

• Please review our Return & Refund Policy before purchasing.
• Due to hygiene and quality control, returns are only accepted for defective or incorrect items.

6. Customer Responsibility

• Please provide accurate shipping details to avoid delays or misdelivery.
• You are responsible for any customs duties or import taxes applied by your country.

7. Product Care

• Jewellery care instructions are provided with your order. Please follow them to maintain product quality.
• QAC is not responsible for damage caused by improper use or storage.

8. Contact Us

  • For questions or concerns, please email us at info@queenauracollections.com. We aim to respond within 24–48 hours.